Last Updated: 1/1/2026

 

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Overview

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This Return and Refund Policy (“Policy”) applies to all purchases made through goodleavesdispensary.co (the “Site”), operated by Good Leaves Dispensary (“we,” “us,” or “our”).

Due to the nature of hemp-derived products, applicable health and safety regulations, and payment processor compliance requirements, all sales are governed by the terms below. By placing an order on the Site, you agree to this Policy in full.

This Policy is structured to comply with the requirements of common e-commerce platforms and payment processors, including but not limited to Shopify, Stripe, Square, and other hemp-friendly processors.

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All Sales Final – General Rule

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All sales are final. We do not accept returns, exchanges, or refunds for hemp-derived products once an order has been processed or shipped, except as expressly stated in this Policy or where required by law.

This policy is required to:

• Protect consumer health and product integrity

• Prevent resale or redistribution of consumable goods

• Maintain compliance with payment processor and platform risk standards

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Product-Specific Return Restrictions

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Due to regulatory, safety, and processor requirements, the following product categories are strictly non-returnable and non-refundable once shipped:

• THCa flower and pre-rolls

• Hemp flower of any strain or cannabinoid profile

• Vape cartridges, disposable vapes, and inhalable products

• Concentrates, waxes, rosins, and extracts

• Edibles, beverages, tinctures, and ingestible products

• Any opened, partially used, or tampered product

These restrictions apply regardless of personal preference, tolerance, perceived potency, flavor, or effect.

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Eligible Refund, Replacement, or Credit Scenarios

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A refund, replacement, or store credit may be issued at our sole discretion only in the following limited circumstances:

1. Damaged Products Upon Arrival
   Products that arrive physically damaged due to shipping, where damage is clearly visible upon delivery.

2. Incorrect Items Shipped
   Products that do not match the confirmed order details.

3. Missing Items
   Items listed on the order confirmation that were not included in the shipment.

No other circumstances qualify for refunds or replacements.

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Reporting an Issue

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To be eligible for review, you must contact us within forty-eight (48) hours of confirmed delivery.

Your request must include:

• Order number

• Full name used on the order

• Description of the issue

• Clear photographic evidence of:

  • Outer packaging

  • Inner packaging

  • Product label(s)

Failure to provide complete documentation may result in denial of the request.

Requests submitted after the 48-hour window will not be reviewed.

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Review and Resolution Process

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All requests are reviewed for compliance, fraud prevention, and processor risk mitigation.

If approved, resolution may include one of the following, at our discretion:

• Replacement of the same product

• Store credit

• Refund to the original payment method

We reserve the right to deny any request that:

• Appears fraudulent or abusive

• Conflicts with processor compliance requirements

• Involves opened or used products

• Falls outside the eligible scenarios listed above

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Refused, Undeliverable, or Returned Packages

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If a package is returned to us due to:

• Incorrect or incomplete address provided by the customer

• Failure to accept delivery

• Refusal of shipment

• Carrier inability to deliver

You may be responsible for:

• Original shipping costs

• Reshipping fees

• Restocking or handling fees

Any refund issued may be reduced accordingly, or denied entirely depending on the condition of the returned shipment.

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Lost or Stolen Packages

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Once an order is transferred to the carrier, ownership and risk of loss pass to the customer.

We are not responsible for:

• Packages marked as “Delivered” by the carrier

• Theft after delivery

• Delivery errors caused by incorrect address information

Customers are encouraged to ship to secure locations.

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Order Cancellations

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Orders may be canceled only before processing begins. Once an order has entered processing or shipment, it cannot be canceled.

We reserve the right to cancel orders at our discretion, including but not limited to:

• Failed or incomplete age verification

• Suspected fraud

• Compliance or legal concerns

• Inventory discrepancies

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Canceled orders will be refunded to the original payment method.

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Chargebacks and Payment Disputes

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Initiating a chargeback without first contacting us to resolve the issue violates this Policy and may result in:

• Permanent account suspension

• Refusal of future service

• Submission of evidence to the payment processor disputing the chargeback

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Legal Compliance Statement

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Nothing in this Policy limits any non-waivable rights you may have under applicable state or federal law. Where refunds or remedies are legally required, this Policy will be interpreted to comply with those requirements.

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Policy Modifications

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We reserve the right to modify this Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated Policy.

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Contact Information

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For all return or refund inquiries, contact:

Good Leaves Dispensary
Email: goodleavesdispensary@gmail.com
Website: https://goodleavesdispensary.co

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